Refund and Returns Policy

Refund Policy

This Refund Policy explains when you, as a customer of WebHosteo.com, may request a refund for products and services purchased through our website, including those acquired via our partners and affiliates. By using our services, you agree to this policy.

General Refund Guidelines

Refunds are limited to one per product or service, if eligible.
The product or service must be canceled before a refund can be processed.
No refunds will be issued for services suspended or terminated due to violations of our Terms of Service or other valid causes.
WebHosteo is not liable for currency fluctuations between the time of payment and the refund.
Refunds are typically credited to your WebHosteo account balance. Purchases made using account funds are only refundable as account credit.
Where possible, refunds for payments made by credit card or PayPal may be returned to the original payment method. WebHosteo is not responsible for any fees or deductions imposed by your bank or payment provider.
Processing or transaction fees may be deducted from your refund amount.
Additional refund conditions may apply based on specific terms and conditions presented at the time of purchase.

Special Terms and Non-Refundable Services

Refunds are not available for the following:

SSL Certificates
Domain Name Registrations
Private email hosting services
Packages with Late Fees (applied when services exceed usage limits)
Web hosting packages if any of the following conditions apply:
- Purchased with a 30% discount or more
- Acquired during exclusive offers or promotional events
- Cancelled due to a misunderstanding of package features
- Include upgrades, add-ons, or extra features
- Involve domain-related fees (registration or transfer)
- Are renewals of hosting or related services
- Were suspended or terminated for a valid reason

Web Hosting Package Refunds

Full refunds for eligible web hosting packages may only be granted if:

A request is made within 2 days of the initial purchase.
There was a delay or failure in delivery of the purchased product.
The refund does not fall under the exclusions listed above.

Domain Transfers

If a domain transfer to WebHosteo fails, any fees paid will be refunded as account credit.

Refund Clarification

For more information or clarification about our refund policy, feel free to:

Email us at [email protected]